Terms of Service

1. About these terms

These Terms of Service are an agreement between To be confirmed: company legal name ("TrialShelf", "we", "us") and the organization that uses TrialShelf (the "Customer", "you"). They also apply to every person who uses TrialShelf for a Customer (a "User"). By creating an account or continuing to use TrialShelf after accepting these terms, you agree to them. If you accept them for an organization, you confirm that you may bind it to them.

If your organization has signed a separate written agreement with us for TrialShelf, that agreement takes precedence over these terms where the two differ.

This is an interim version, published before review by counsel. A reviewed version will replace it, and every User will be asked to accept the new version before continuing.

2. Accounts

• Give accurate information when you create an account, and use your work email address.
• An account is for one person. Do not share your password or your signing password, or let someone else use your account.
• Keep your sign-in details secure, and tell us at once if you think someone else has used your account.
• Your organization's Owners decide who joins it and which roles they hold. The Customer is responsible for its Users and for what they do in TrialShelf.

3. The service

TrialShelf is software for clinical research sites to keep track of study inventory, kits, investigational product, samples, equipment and the records about them. We provide it over the internet, and we may change, add or remove features over time.

TrialShelf is a tool that supports your work. Your organization remains responsible for its own obligations under the regulations, protocols and agreements that apply to its studies, including validating its use of TrialShelf where those rules require it.

Values that TrialShelf reads from documents and photos with artificial intelligence are proposals for a person to review. Review them before you commit them to your records.

4. Acceptable use

TrialShelf is designed to store no patient data. Do not enter or upload information that identifies trial participants, such as names, initials, dates of birth, medical record numbers or contact details.

You also agree not to:

• use TrialShelf in a way that breaks the law or the rights of others
• try to reach data or parts of TrialShelf you are not allowed to reach, or test, scan or probe its security without our written permission
• upload malware, or interfere with or overload TrialShelf
• copy, resell or reverse engineer TrialShelf, or use it to build a competing product
• get around limits on your organization's plan

5. Customer data

"Customer Data" means the data and files your organization and its Users put into TrialShelf, such as records, documents, photos, scans and the corrections Users make to what TrialShelf read.

Your organization owns its Customer Data. You give us permission to host, copy, process, display and transmit it as needed to provide and support TrialShelf, to keep it secure, and as described in section 6.

You are responsible for having the right to put Customer Data into TrialShelf.

6. How we use Customer Data to improve TrialShelf

You allow us to use Customer Data, including documents, photos and the corrections Users make, to train and improve the core capabilities of TrialShelf, such as how it reads documents and matches what it reads to your records. We use what we learn from the data of many customers to improve the platform that every customer uses, so every customer benefits from those improvements.

We do not share your Customer Data with any other customer, reuse your documents for any other customer, or expose your Customer Data to any other customer. Other customers benefit from a better platform, never from access to your data.

We also collect information about how TrialShelf is used and performs, such as which features are used and the errors that occur, and use it to operate, secure and improve TrialShelf.

7. Confidentiality

We treat Customer Data as confidential. We use it only as these terms allow, and we disclose it only to our people and subprocessors who need it to provide TrialShelf, and who are bound to keep it confidential, or when the law requires us to. If the law requires us to disclose Customer Data, we will tell you first where the law allows.

You agree to keep confidential any non-public information about TrialShelf that we share with you.

8. Security

We protect Customer Data with administrative, technical and physical safeguards. In TrialShelf, people see only the organization, sites and studies their roles allow, every change to a record is kept in an audit trail, and files are stored privately and opened only through links that expire.

No system is perfectly secure, and we cannot promise that TrialShelf will never be breached. If we learn that Customer Data was accessed without authorization, we will tell your organization's Owners without undue delay.

TrialShelf does not currently hold any third-party security or compliance certification.

9. Subprocessors

We use these companies to provide TrialShelf. Each one processes Customer Data only on our behalf, to provide its service to us:

• Anthropic, whose Claude models read the documents and photos you add
• Supabase, for our database, file storage and sign-in
• Vercel, which hosts TrialShelf
• Resend, which sends TrialShelf's emails

When we change this list, we publish a new version of these terms.

10. Availability and support

We work to keep TrialShelf available, but we do not promise that it will be uninterrupted or error-free, and this version of the terms includes no service level commitment. We may need to take TrialShelf offline for maintenance or to protect it.

For help, email support@trialshelf.com.

11. Fees

Your organization's plan, shown on its Billing page, sets what it may use. Fees and payment terms are To be confirmed: fees and payment terms.

12. Suspension

We may suspend access to TrialShelf, for a User or for an organization, if we reasonably believe that it is being used in breach of these terms, that it puts TrialShelf, other customers or anyone else at risk, or that the law requires us to. We will tell you when we can, and restore access once the reason is resolved.

13. Ending the agreement

You may stop using TrialShelf at any time. Either of us may end this agreement by telling the other in writing, and either of us may end it at once if the other seriously breaches these terms and does not fix the breach within 30 days of being told.

When the agreement ends, your organization's access becomes read-only, so an Owner can export its records, for To be confirmed: export period after the agreement ends. After that, we delete your organization's Customer Data, except where the law requires us to keep it, and except for copies in backups, which are deleted as the backups expire. Improvements to TrialShelf's core capabilities that were already made, as described in section 6, remain part of TrialShelf.

Sections 5 to 7 and 14 to 18 continue to apply after the agreement ends.

14. Warranties and disclaimers

Each of us confirms that it may enter into this agreement. Apart from that, and to the extent the law allows, TrialShelf is provided "as is" and "as available", and we give no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that what TrialShelf reads from documents and photos is accurate or complete.

15. Limitation of liability

To the extent the law allows:

• neither of us is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible
• each party's total liability under these terms is limited to the amount your organization paid us for TrialShelf in the 12 months before the event that gave rise to the claim

These limits do not apply to liability that the law does not allow to be limited.

16. Governing law

These terms are governed by To be confirmed: governing law, and disputes about them are decided by To be confirmed: courts or forum for disputes.

17. Changes to these terms

We publish each version of these terms with its own version name and effective date, and we never change a version once it is published. When we publish a new version, every User is asked to accept it before continuing to use TrialShelf.

18. General

These terms, with the Privacy Policy, are the whole agreement between us about TrialShelf, unless your organization signed a separate agreement under section 1. If a court finds part of them unenforceable, the rest still applies. If we do not enforce a part of them, we may still enforce it later. You may not transfer this agreement without our written consent; we may transfer it to a company that takes over TrialShelf.

19. Contact

• Company: To be confirmed: company legal name
• Address: To be confirmed: registered address
• Email: To be confirmed: legal contact email